CarelonRx Will Launch Digital Pharmacy CarelonRx Pharmacy in 2024

CarelonRx, Carelon’s pharmacy benefit manager, announced it will launch CarelonRx Pharmacy on Jan. 1, 2024. CarelonRx is a Carelon company, part of the Elevance Health family of healthcare services brands.

CarelonRx Pharmacy, a digital pharmacy, will allow members to engage with pharmacists via text, chat, or phone 24/7, compare costs of medications, and easily track the status of medications throughout the order process. Members will also receive push notifications with proactive status updates and can text directly with CarelonRx Pharmacy representatives.

In addition, all CarelonRx members who utilize CarelonRx Pharmacy will be able to have their medications delivered to an address convenient to them (e.g. home address, vacation home, etc.).

Growth of digital pharmacies is being driven by the potential to decrease drug errors, improve prescription accessibility, and provide pharmacists more time to consult with patients.

CarelonRx Pharmacy aims to close care gaps, improve adherence, and lower costs, all while removing barriers associated with traditional retail and mail order pharmacy models.

CarelonRx data shows that when members use home delivery versus in-person retail, there is an increase in medication adherence with anxiety, depression, and antipsychotic medications.

CarelonRx Pharmacy is just one part of CarelonRx’s strategy to further serve members. The company plans to open three BioPlus Specialty Pharmacy distributions centers in Chandler, Arizona; Indianapolis, Indiana; and Raleigh/Durham, North Carolina; as well as four clinical care centers in Las Vegas, Nevada; Denver, Colorado; St. Louis, Missouri; and Indianapolis, Indiana. The distribution and clinical care centers are a piece of CarelonRx’s expansion to support specialty pharmacy home delivery and specialty pharmacy medication management for its customers.

Starting in 2024, and depending on employer locations, most members will transition to the company’s new specialty pharmacy, BioPlus Specialty Pharmacy. BioPlus, which has operated for 30+ years, will offer all the same service that members have come to expect with more features to enhance their experience.

Together, CarelonRx and BioPlus provide compassionate care that’s tailored to members’ whole health, offering medication therapy management programs to help optimize pharmacy care. Other features include convenient and easy-to-use digital tools, such as:

  • Pay by text
  • 2-click prescription refills
  • Digital signatures for home medication delivery


Takeaway: AMI’s report, Digital Pharmacies 2023-2024 Overview, 150 pages, offers comprehensive intelligence on the leading digital pharmacies