Mail order or mail service pharmacy has taken hold and grown over the last half century, currently mailing billions of prescriptions annually. Many employers offer a mail-order pharmacy option as part of their comprehensive prescription benefits. Mail order pharmacy sales exceeded $200 billion in 2023.
Patients may first use their local pharmacy to fill a new prescription. If the prescription is for a chronic condition, patients will often fill the first several prescriptions at their local pharmacy. Once stabilized on the medication(s), patients can choose to use a mail-service pharmacy for home delivery.
There are both benefits and drawbacks to the use of mail order pharmacy.
The level of trust and reliability pharmacy customers have come to expect from their local pharmacist is increasingly being found instead through mail order pharmacies, according to the latest J.D. Power 2024 U.S. Pharmacy Study. The study also found that overall satisfaction with mail order pharmacies is rising steadily, with a 6-point increase (on a 1,000-point scale) in overall customer satisfaction this year.
However, a recent study by the Washington State Pharmacy Association stated that a key tool that businesses have counted on to keep a lid on employees’ drug spending—filling workers’ prescriptions by mail—is now driving up their costs.
AMI’s 2024-2025 Mail Order Pharmacy Services Overview identifies and provides a profile for more than 40 of the leading mail order pharmacy services companies.
Each company profile includes: company background, corporate strategy, key decision-makers, financial/investor information, products and services, and recent activities.
Table of Contents
Introduction – pgs. 5-6
Mail Order Pharmacy Services Profiles
- AHF Pharmacy – pgs. 8-9
- Alto Pharmacy – pgs. 10-13
- Amazon Pharmacy – pgs. 14-15
- AmeriPharma MedBox – pgs. 16-17
- Altruix – pgs. 18-20
- BirdiRx – pgs. 21-22
- Capsule – pgs. 23-24
- CarelonRx/Elevance Health – pgs. 25-29
- Centene Pharmacy Solutions/Homescripts – pgs. 30-32
- Centerwell Pharmacy/Humana – pgs. 33-36
- Cigna Express Scripts Pharmacy – pgs. 37-42
- Costco Mail Order Pharmacy – pgs. 43-45
- CVS Health/Caremark Rx – pgs. 46-50
- Eagle Pharmacy, LLC/KnippeRx – pgs. 51-52
- Fairview Pharmacy – pgs. 53-54
- GiftHealth Pharmacy – pgs. 55-57
- GoodRx – pgs. 58-61
- Harness Health Pharmacy – pgs. 62-63
- Infinity Care Solutions – pgs. 64-66
- J&B Pharmacy Services – pg. 67
- Kroger Postal Prescription Service – pgs. 68-69
- Mail-Meds Clinical Pharmacy – pgs. 70-71
- MaxorPlus – pgs. 72-74
- MC-Rx/ProCare PharmacyCare – pgs. 75-77
- MedImpact – pgs. 78-81
- MedOne Pharmacy Benefit Solutions – pgs. 82-83
- Medvantx Pharmacy Services – pgs. 84-86
- NPS Pharmacy – pgs. 87-88
- OneroRx Inc. – pgs. 89-90
- OptumRx/divvyDOSE – pgs. 91-94
- PersonalRx NYC, LLC – pgs. 95-97
- ProAct – PBM – pgs. 98-100
- ScriptDrop – pgs. 101-103
- Scripts Rx Pharmacy – pgs. 104-106
- Senior Life Pharmacy – pgs. 107-108
- Serve You Rx – pgs. 109-112
- SmartScripts – pgs. 113-114
- SortPak Rx Inc. – pgs. 115-116
- Synchrony Pharmacy – pgs. 117-118
- Truepill – pgs. 119-121
- UpScriptHealth – pgs. 122-124
- Walgreens Mail Service Pharmacy – pgs. 125-128
- Walmart Specialty Pharmacy – pgs. 129-131
- WellDyne – pgs. 132-135