Specialty Drug

Amber Specialty Pharmacy Leads Patient Satisfaction

Posted on by John Santilli

Amber Specialty Pharmacy leads patient satisfaction. Amber Pharmacy, a wholly owned subsidiary of Hy-Vee, is the No. 1 ranked specialty pharmacy in the U.S. for patient satisfaction with pharmacy employees, according to a recent Zitter Health Insights survey.

The survey assessed numerous aspects of patient satisfaction and garnered responses from more than 3,000 patients across 38 American specialty pharmacies. Amber Pharmacy’s pharmacists, nurses, pharmacy technicians and billing department scored 100% while its customer service representatives scored 95%.

Amber Pharmacy is headquartered in Omaha, Nebraska and also has pharmacies strategically located in Chicago, Dallas, and Philadelphia.

Earlier this year, Hy-Vee continued integrating Amber Pharmacy into its operations annoucning that Mike Agostino, current president of Amber Pharmacy/Hy-Vee Pharmacy Solutions, accepted a new position in which he will lead pharmacy innovation and business development for the supermarket chain.

In this newly created position, Agostino works with Hy-Vee’s health and wellness teams to research, develop and launch programs and initiatives that further grow Hy-Vee’s health brand. In addition, Agostino will continue his involvement in industry and government relations on behalf of Hy-Vee.

URAC—an organization that promotes health care quality through accreditation, education, and measurement granted 3-year full specialty pharmacy accreditation in January 2016 to two Hy-Vee subsidiaries, Hy-Vee Pharmacy Solutions and Amber Pharmacy.

The Specialty Pharmacy Landscape continues to rapidly evolving and affect all healthcare stakeholders.

Innovations in biologics and specialty medications are beginning to enter the market at a rapid pace as the pharmaceutical research pipeline continues to grow. While specialty drugs are quite effective in decreasing the debilitating effects of diseases, they are usually much more costly than traditional drugs.

Specialty pharmacies have recently generated confusion in the market. Specialty pharmacies are in an integral position within the specialty drug channel. True specialty pharmacies take care of patients with chronic, complex illnesses and serious health conditions such as cancer, rheumatoid arthritis, Hepatitis C, multiple sclerosis and bleeding disorders, among others.